Privacy Policy
Restaurant Pipeline (“we,” “us,” “our”) operates [RestaurantPipeline.com] (the “Site”) and related services, including subscription data products, exports, APIs, and reports (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect information in connection with the Services.
1) Scope
This Privacy Policy applies to information we collect:
- Through the Site and Services;
- Through sales, support, and onboarding interactions;
- From partners, data licensors, public records, and other lawful sources.
This policy does not cover third-party websites or services that may be linked from our Site.
2) Information We Collect
We collect information in the following categories:
A. Account and Customer Information
- Name, business name, job title, work email, work phone
- Account credentials and authentication data
- Subscription plan details, user permissions, and administrative settings
B. Restaurant and Business Data in Our Database
Our database may include information about restaurants and foodservice businesses, such as:
- Business/restaurant name, brand/DBA, corporate entity name (where available)
- Location address, geographies, and attributes (e.g., cuisine/category tags)
- Publicly listed phone numbers and business email addresses
- Ownership and organizational relationships (e.g., parent/affiliate linkages) where lawfully obtained
- Status indicators (e.g., open/closed, pre-opening activity signals) where supported by sources
C. Professional Contact Data (Business Contacts)
Depending on your plan and products, we may provide or store professional contact details such as:
- Contact name, title/role, business email, business phone, LinkedIn/public profile URLs (where lawfully obtained)
- Notes or tags created by subscribers (e.g., “hot lead,” territory assignment)
D. User Content and Support Communications
- Support tickets, chat messages, emails, feedback, and survey responses
- Files you upload for matching/enrichment (e.g., customer lists), and resulting outputs
E. Usage and Device Data
- IP address, browser type, device identifiers, operating system
- Logs of pages viewed, searches run, export actions, API calls, and feature usage
- Approximate location (e.g., city/state) inferred from IP address
3) Sources of Information
We may collect information from:
- You and your organization (account setup, use of Services, uploads, support)
- Public sources (e.g., government filings, business registrations, public websites, press/news)
- Commercial data providers and licensors (where permitted by contract and law)
- Partners (e.g., marketplaces, integrations)
- User contributions (e.g., corrections submitted by businesses or subscribers)
4) How We Use Information
We use information to:
- Provide, operate, maintain, and improve the Services
- Authenticate users, administer accounts, and manage subscriptions
- Deliver database access, exports, matching, enrichment, and APIs (as applicable)
- Provide customer support and respond to inquiries
- Monitor usage for security, abuse prevention, compliance, and quality control
- Analyze performance, develop new features, and conduct internal research
- Communicate product updates, service notices, and administrative messages
- Comply with legal obligations and enforce our terms
5) How We Disclose Information
We may disclose information to:
A. Service Providers
Vendors who help us run our business (e.g., hosting, analytics, customer support tools). They are authorized to use information only as needed to provide services to us.
B. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
C. Legal and Compliance
We may disclose information if required to do so by law or if we believe in good faith that disclosure is necessary to:
- Comply with legal processes
- Protect our rights, property, or safety, or that of others
- Investigate fraud, security incidents, or violations of our terms
7) Data Retention
We retain information for as long as necessary to:
- Provide the Services
- Maintain business records, resolve disputes, and enforce agreements
- Comply with legal obligations
Retention periods vary by data type and contractual requirements. Where feasible, we de-identify or aggregate information.
8) Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.
9) International Users
If you access the Services from outside the United States, your information may be processed and stored in the U.S. or other jurisdictions where we or our service providers operate. Where required, we use appropriate transfer mechanisms.
10) Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes may be notified via the Site or email.
11) Contact Us
For questions or requests related to privacy, contact:
Restaurant Pipeline
Email: privacy@restaurantpipeline.com